Question 1

How far in advance do I need to book?

Accepted Answer

We require a minimum of 2 hours lead time for all bookings. For airport transfers, we recommend booking at least 24 hours in advance to ensure availability.

Question 2

What happens if my flight is delayed?

Accepted Answer

We automatically track your flight and adjust your pickup time accordingly. Your chauffeur will be notified of any delays, and you will receive updates via SMS and email.

Question 3

What is your cancellation policy?

Accepted Answer

Cancellations made more than 24 hours before pickup receive a full refund. Cancellations within 24 hours of pickup are charged 100% of the fare.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Apple Pay, and Google Pay. All prices are in British Pounds (£) and include all fees and taxes.

Question 5

How long is my quote valid?

Accepted Answer

Your quote is guaranteed for 30 minutes from the time it is generated. After that, you may need to request a new quote.

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