Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Name and contact information (email, phone number)
• Pickup and drop-off locations
• Payment information (processed securely via Stripe)
• Flight information for airport transfers
• Communication preferences

2. How We Use Your Information

We use your information to:

• Process and fulfill your bookings
• Communicate about your rides and account
• Provide customer support
• Improve our services
• Send promotional communications (with your consent)
• Comply with legal obligations

3. Information Sharing

We share your information with fleet partners and chauffeurs only as necessary to fulfill your booking. We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data. Payment information is processed through Stripe and is never stored on our servers.

5. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent at any time

6. Cookies

We use essential cookies to operate our service and analytics cookies to improve user experience. You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for 7 years for tax purposes.

8. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@capitaltransfers.uk